Shipment

At loveitwantitfoundit.co.uk we pride ourselves at shipping items as soon as possible. Any item purchased before 2pm should be shipped the same day Monday to Friday (if not posted the same day an email will be sent informing when it will be shipped), any item ordered after 2pm or ordered on the weekend will be shipped on the next working day. An email confirmation will be sent once an order has been placed followed by a second email once shipped.

Items are shipped out via royal mail or courier. Once shipped items should be with the buyer in 2-3 working days unless stated otherwise in your shipment email. We cannot be held responsible for delayed items once they have left our business and are in the hands of Royal Mail or a courier.

Returns Policy

At Love It Want It Found It we want you to be happy every time you shop with us, however we do understand that occasionally you may want to change your mind and need to return items and by law you have the right to cancel the purchase of most items within 14 days.

Subject to *exceptions at Love It Want It Found It we are happy to offer a full refund on items that are no longer required or where an item received is damaged, these can be returned within 14 days of being purchased. Your refund of the full item price (postage cannot be refunded) will be credited to the original payment account within 14 days once the item has been received back at Love It Want It Found It. Unwanted goods must be returned in a fully resalable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

*Exceptions

You can return most products excluding the following:

Cosmetics/fragrance once the original packaging has been opened, unless faulty.

 

How to return an item

Please login to your account at www.loveitwantitfoundit.co.uk and go to you orders page, find your order with the item in question and you can create an RMA (Return Merchandise Authorisation) at the bottom of the page. Once you have created an RMA please wait for us to authorise the return via email.

Love It Want It Found It will not accept responsibility for postage charges for returning any item unwanted or damaged or for any items that get lost in the post. We suggest a proof of posting is always asked for at a post office.

 

For returned items

Repackage the goods into the original packaging.

Include your RMA number

Take the parcel to a Post Office and obtain a proof of posting.

Retain your proof of posting until you have received your refund.

 

Cancelling an Order

Any orders placed with Love It Want It Found It the customer has the right to cancel if you change your mind. Orders can only be cancelled if still being processed, once dispatched the buyer has 14 days to return the item under our Returns Policy

 

Damaged Items

Any items received damaged by a buyer will be replaced by Love It Want It Found It as long as we are contacted within 14 days of receiving the goods and proof of damage to the item is shown, Please email info@loveitwantitfoundit.co.uk the reason for damage to the good and where possible provide a photo. We will then authorise an RMA for you to return the damaged item(s). The item will need to be received back to Love It Want It Found It for a replacement to be sent out or refund given.

Items damaged by the buyer or have been attempted to be fixed by the buyer will not be refunded or replaced by Love It Want it Found It


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